FREQUENTLY ASKED QUESTIONS

How much does a move cost?
The most frequently asked question.  It all depends on where you want to move to, and how many items are to be shipped.  At your request a representative can come along to your home and give a FREE NO OBLIGATION QUOTATION. That way you will know for sure before embarking on this important step.

Do not delay your move -  RING today on 01268 490 477

What countries do you ship to?
We ship to all Worldwide Countries. Click here for a list

Do not delay your move -  RING today on 01268 490 477

When do I pay?
After we have agreed the price with you we ask for a small deposit of 10% of the quotation, with balance payable once your consignment is safely delivered.

Do not delay your move -  RING today on 01268 490 477

Do you provide storage?
Yes we have over 25,000 sq ft of secure storage facilities, so if your move is delayed you are safe in the knowledge that your precious household items will be safely looked after.

Do not delay your move -  RING today on 01268 490 477

Should I pack myself?
We always recommend you take our professional packing services but in rare cases if you wish to pack your own belongings we can supply professional packing products.

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Do I need to buy insurance cover?
If you have used our professional packing services, then the quotation will include worldwide removal insurance.  In the event that you pack yourself, you will need to get cover from a reputable agent.

Do not delay your move -  RING today on 01268 490 477

How much notice must I give to book a date for packing?
One week is sufficient.

Do not delay your move -  RING today on 01268 490 477


How is my shipment packed and how does it get there?
For Western European removals we use land transport (large container lorries).  For Worldwide deliveries we use shipping containers.

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Is it cheaper to sell certain items at home and replace them at my destination, rather than have them shipped?
This is a very good question.  Large and bulky items that take up extra space in your container or consignment are often best purchased locally.  If moving to US many household electrical goods will not work because of the voltage difference.  Please consult our staff for specific advise.

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Is shipping safe?
Absolutely - but we don't recommend shipping your pets.

Do not delay your move -  RING today on 01268 490 477

What about my pets?
Moving the family pets overseas is often fraught with problems.  As quarantine laws are different in many countries, individual advice will be given by our representative.  We advise that as soon as you know you are moving (even before arranging a removal firm) that you make enquiries about your pet.

Do not delay your move -  RING today on 01268 490 477

What about Customs and documentation?
We take care of the legal side of the move for you.  As an inventory is required by customs at both UK and your destination we recommend our professional packing service as we itemise each consignment properly for customs declarations.

Do not delay your move -  RING today on 01268 490 477

Can I have my car shipped out?
No problem here at all.

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What items should I not ship out?
Pets, fruit, vegetables and plants.

Do not delay your move -  RING today on 01268 490 477

Who will provide delivery services at destination?
Our local agent will ensure your goods are delivered to your door or you can request a door to destination port collection service.


Do not delay your move -  RING today on 01268 490 477


Questions our customers frequently ask

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